Our non-contact delivery service follows very strict health and safety protocols and includes delivery to the room of your choice and in-room assembly for most items. If you have placed an order we will contact you to schedule a convenient delivery day and time.
We are continuing to take orders online and our website gives an estimated delivery time for each item. Some made to order furniture may take longer to deliver as estimated delivery times are subject to change in accordance with our furniture manufacturers being able to resume full production safely and in line with government guidelines. We will, of course, update customers on the status of their orders if the delivery time changes.
Please note: We have temporarily suspended deliveries to the areas of Aberdeen that are currently under local government lockdown. We will resume our delivery service there when we are told that it is safe to do so.
Delivered with care
We are pleased to offer safe, non-contact delivery to the room of your choice if you live in England, Wales, Scotland and the Isle of Wight. Our delivery specialists follow carefully designed safety protocols. They work in fixed pairs, travel in vans which have been fitted with Perspex dividing screens, wear personal protective equipment, and use hand sanitiser before and after every delivery.
To ensure that deliveries are entirely non-contact, we ask that one hour before the scheduled delivery time customers open windows in the room where the order will be placed and along the access route to the room. We also request that you stand outside your home while our delivery specialists are inside. Most importantly, we ask that you confirm that neither you nor anyone in your household has any of the symptoms of COVID-19 listed on the NHS website.
Estimated delivery time
Once your order has been processed you’ll be provided with an estimated day and time of delivery as indicated on the product details page.
Quick delivery items are denoted by the quick delivery van icon and a 28 day lead time. But some of our products we are delivering within a week.
Made to order furniture may take longer to deliver as estimated delivery times are subject to change in accordance with our furniture manufacturers being able to resume full production safely and in line with government guidelines.
We try to arrange the most convenient delivery time, Monday to Saturday (not including bank holidays).
Items delivered by our approved delivery suppliers will arrive Monday to Friday.
Where we deliver to
We deliver to mainland UK. If you live in Scotland, the Highlands, Isle of Wight or a postcode more than 40 miles away from one of our distribution centres, an additional one or two weeks delivery time may be required.